Política de reembolso

Last updated: August 29, 2026

Thank you for shopping with us.

Eligibility for Returns

You are eligible to request a return within 30 calendar days after you receive your order. To be qualified for a return, your item must be unused, in the original condition and in its original packaging. Custom‑made, personalized, clearance and sale items are non‑refundable and non‑returnable.

Return Process

  1. Please submit your return request by email at jzprosxqubq@outlook.com before sending any product back. Include your order number and the reason for your return.
  2. We will send you a return authorization and return instructions once approved. Items returned without prior approval may be rejected.
  3. You are responsible for all return‑shipping costs. Shipping fees paid for your original order are non‑refundable. We do not cover return shipping labels.

Refund Procedure

Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be processed to your original payment method within 5‑10 business days. The time for funds to appear in your account depends on your payment‑provider processing speed.

Damaged or Defective Items

If you receive a damaged, defective or wrong item, please contact us within 7 days of delivery with clear photos of the product, packaging and shipping label. We will resolve the issue with a replacement, partial refund or full refund at our discretion.